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Complaints Policy

 All Car Ways  – Complaints Policy

All Car Ways aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with
the organisation.

If you are not happy with All Car Ways please tell us by contacting us on 03333 603 400 or through our contact us portal

If you are unhappy about any All Car Ways service, please speak to the relevant staff member, manager or Director.

If you are unhappy with an individual in All Car Ways sometimes it is best to tell him or her directly. If you feel this is difficult or inappropriate then speak to the staff member’s manager or the Director.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.